Each
call is captured in two ways:
A
disposition form is designed based the reporting needs of
the client and is product specific. The disposition information
is captured on a report that the client can access real-time
using the online reporting system.
Moulton's
online reporting system provides clients with complete, up-to-the-minute
information regarding the status of all call center including:
-
Activity
-
Upsells
- Continuity
programs
-
Sales saved
All
calls are recorded. Clients can monitor calls directly or listen
to recordings of the calls. We can also provide CD's of calls
on specified topics for client analysis.
Moulton
fulfillment activity reporting is also available including:
- Inventory
status by completed unit or components
- Merchandise
shipped
- Merchandise
not shipped
- Freight
carrier used
- Funds
received
Reports
are available on a real time basis 24 hours a day, seven days.
Customized reports can be designed to suit the specialized needs
of your business.
