Our
call center facility is state of the industry and includes training
in:
- Customer
relations management
- Computer
assisted scripting
- Upselling
- Save-the-sale
- Utilizing
pre-recordings using Perfect Script
Training
continues with coaching. Our support team work with new agents
and support their calls. Time is spent in side-by-side training
where the new agent learns to take over the calls.
The
training doesn't stop there. When Moulton takes on a new call
center client new product training begins. The call center agents:
-
Watch the infomercial for the new product or service
- Assemble
the product (if assembly is required)
- Try
out the workouts, cook with the appliances, etc.
This
training prepares the call center agents to talk about your products
from first hand experience.
Excellence
in training is one of the reasons that Moulton maintains a high
staff retention rate.
